Terms of Service
Last updated 12 May 2025
Also on this page:Refund PolicyCancellation Policy
1. Agreement to These Terms
Prometheus Intelligence Pty Ltd (“Prometheus”, “we”, “us”) provides an AI‑assisted learning platform and related websites, applications and APIs (collectively, the “Services”). By creating an account or using the Services you agree to be bound by these Terms of Service (“Terms”). If you do not accept every provision below, do not use the Services.
2. The Services and Your Licence
- What we do. Prometheus processes documents and other material you supply to generate knowledge maps, flashcards, study analytics and similar educational tools.
- Licence. While you comply with these Terms we grant you a personal, non‑exclusive, revocable licence to access and use the Services. You must not copy, alter, resell, reverse‑engineer or create derivative works from any part of the Services.
- Availability. Features may change or become unavailable at any time; we make no guarantee of uninterrupted or error‑free operation.
3. Accounts
- You must provide accurate registration details and keep them up to date.
- You are responsible for all activity that occurs under your login. Keep your password secure and tell us immediately of any unauthorised use.
4. Fees (where applicable)
Some features are free; others require a paid subscription. Prices and billing cycles are shown at the point of purchase. Subscriptions renew automatically unless you cancel in your account settings before the current term ends. Pre‑paid fees are non‑refundable except where Australian consumer law requires otherwise.
5. Acceptable Use
You must not:
- violate any law or another person’s rights;
- upload material you do not have the right to use;
- attempt to interfere with the security or performance of the Services;
- use the Services to generate or distribute unlawful, defamatory, infringing or harmful content.
6. Your Content
- Ownership. You retain all rights to the documents, text and other material you upload (“User Content”).
- Licence to Prometheus. You grant Prometheus a worldwide, perpetual, irrevocable, royalty‑free and sublicensable licence to use, reproduce, modify, create derivative works from, distribute, display and otherwise exploit User Content for any lawful purpose, including operating, maintaining, improving and marketing the Services. Where we publish or display material derived from your User Content we will do so only in a de‑identified form unless we obtain your express consent.
- Aggregated data. We may generate aggregated or de‑identified data from User Content for analytics and service improvement. Aggregated data will not identify you.
- Representations. You warrant that you have the necessary rights to grant the above licence and that your User Content does not infringe any third‑party rights or breach any law.
7. Intellectual Property
The Services, including all software, designs, graphics and trade marks, are owned by or licensed to Prometheus and protected by law. No rights are granted to you other than those expressly set out in these Terms.
8. Termination
You may stop using the Services at any time. We may suspend or terminate your access immediately if you breach these Terms. Upon termination your licence ends and you must cease all use of the Services.
9. Disclaimers
The Services are provided “as is”. To the extent permitted by law, we exclude all warranties not expressly stated in these Terms. Prometheus generates study aids; it does not guarantee accuracy, completeness or fitness for a particular purpose. You remain responsible for verifying all outputs before relying on them.
10. Limitation of Liability
Nothing in these Terms limits liability that cannot legally be limited, including under the Australian Consumer Law. Subject to that, our total liability arising out of or in connection with the Services is limited to the greater of AUD 100 and the fees you paid us in the six (6) months before the event giving rise to the claim. We are not liable for indirect or consequential loss.
11. Indemnity
You agree to indemnify and hold Prometheus and its officers, employees and agents harmless from any loss, claim or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have exclusive jurisdiction over any dispute arising out of or relating to the Services.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via the Services or by email at least 30 days before they take effect. Continued use after that date constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms? Email [email protected].
Refund Policy
Last updated 12 May 2025
This Policy applies to paid, non‑trial subscriptions for the Services provided by Prometheus Intelligence Pty Ltd (“Prometheus”, “we”). It is separate from and in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.
1. 24-hour satisfaction guarantee
If, within 24 hours of your first payment, you discover that the core features do not work in a reasonable and consistent way with what we describe or demonstrate, you may request a full refund of that payment.
Qualifying examples include: a key function failing to load on a supported device.
Non-qualifying examples include: a change of mind, minor speed variations, or general feelings that the product is “not useful”.
The 24-hour period starts at the time of the original transaction and does not apply to renewals or when a trial has concluded. To help us diagnose the issue, we may ask for brief supporting information (for example, a short screen recording).
2. How to request a refund
Email [email protected] within the 24‑hour window and include:
- your purchase receipt or the email address used for the account;
- a brief description of the problem;
- screen‑recording or similar evidence clearly showing the fault.
We may ask for additional information to confirm the issue.
3. Assessment and payment
Valid claims are approved at our sole discretion. Approved refunds are processed to the original payment method within 5‑7 business days. You will receive an email once the refund has been issued.
4. Non‑refundable items
- Change‑of‑mind, preference or feature requests.
- Issues caused by unsupported hardware, operating systems or conflicting third‑party software.
- Trial or free‑tier subscriptions.
5. Your statutory rights
Nothing in this Policy limits any remedy you may have under the ACL or other mandatory consumer protection laws.
Questions?
Contact [email protected].
Cancellation Policy
Last updated 12 May 2025
This Policy covers cancellation and plan changes for paid subscriptions to the Services provided by Prometheus Intelligence Pty Ltd (“Prometheus”, “we”). It does not limit any right you may have under the Australian Consumer Law (ACL).
1. How to cancel
You may cancel your subscription at any time via Account → Billing in the app or by emailing [email protected] from the address linked to your account.
2. When cancellation takes effect
| Plan type | Effective date of cancellation |
|---|---|
| Monthly | End of the current monthly billing cycle |
| Annual | End of the current annual billing period |
You continue to enjoy paid features until the effective date. No further charges will accrue after that date.
3. Upgrades and downgrades
If you request an upgrade or downgrade, the change—and any price difference—takes effect at the end of the current billing period. Until then your existing plan remains active.
4. No pro‑rata refunds
We do not provide partial or pro‑rata refunds for unused time within a billing period. For refund eligibility in exceptional circumstances, see our Refund Policy.
5. Questions
Email [email protected] with any queries about this Policy.